Webcity support


Webcity
Originally uploaded by mercurytoxic.

On the 30th of October I decided to shop for a web hosting company. Free hosting wasn’t cutting it anymore and I decided that a more serious online presence was required for my purposes. After shopping a bit around Australian web hosting companies I decided on http://ww.webcity.com.au, it seemed the cheapest company around owned by bigger company CIA http://www.cia.com.au/.

I always do research even when I buy inexpensive stuff, it’s something I enjoy doing, the knowledge of what I’m getting into, I feel empowers me. One of the main reasons I decided to go with webcity.com.au was that on their ads it said that they supported SSL and they had a shared SSL certificate that I could use, I thought this could come in handy while I was testing the SSL between google checkout and http://www.isooz.com.

Well, to be brief, the shared SSL is not working, it points to the wrong folder in their server and it’s not accessible for me. After seeing this and raising a support ticket with them without any prompt solutions just a “we’re aware of some customers experiencing some issue with the shared SSL, we’re investigating the issue and expect to have it resolved shortly.” I decided to get my own SSL certificate, problem was Webcity charged AU$29 to install it. I decided to bite the bullet, go with it and pay.

I bought the SSL certificate from http://godaddy.com, they seem to be the cheapest around in many different services and a reputable enough company. To be able to get the certificate done, I needed to provide some info from http://www.webcity.com.au to http://www.godday.com, to get this info I had to read the SSL setup online manuals from webcity. They were difficult to follow, they said that I should generate a private key and a CRT from my Cpanel, but there wasn’t that option in my webcity cpanel, I had to call customer support, and after dealing with them for a little while they reset my Cpanel to a previous version, that fixed the problem, i was able to generate my keys and CRT.

After getting the SSL certificate generated, immediately I sent all the info to webcity and in a few hours I received an email confirming that the SSL certificate was installed and that https://isooz.com was accessible, which sorta was, but it was pointing to the WRONG FOLDER. I raised another support ticket for this issue and here I am 99 hours later and counting, still waiting on this issue to get resolved.

Called today Nov 13th 2007 around 5pm, and they said it was on the top of the list to be worked on, well, nothing was done today, I guess I can always hope tomorrow they’ll do something about it. I think I’m going to start shopping for another web hosting company.

Bamboo fountain

Passenger: ARANGUREN/LUIS MR
20JAN08 CHINA AIRLINES CI 54
From: BRISBANE, AUSTRALIA INTERNATIONAL TERMINAL Departs:1015 Economy Confirmed
To: TAIPEI, TAIWAN TERMINAL 2 Arrives:1700 Fare basis: YKEE1Y
Airline Confirmation: K2GU2Y Seat: Check-in Required Not valid before: 20JAN
Not valid after: 20JAN
Bags: 20K
20JAN08 CHINA AIRLINES CI 617
From: TAIPEI, TAIWAN TERMINAL 1 Departs:1830 Economy Confirmed
To: HONG KONG, HONG KONG S A R Arrives:2015 Fare basis: YEXT
Airline Confirmation: K2GU2Y Seat: Check-in Required
Not valid after: 20JAN
Bags: 20K
23FEB08 CHINA AIRLINES CI 804
From: HONG KONG, HONG KONG S A R Departs:1920 Economy Confirmed
To: TAIPEI, TAIWAN TERMINAL 1 Arrives:2055 Fare basis: YEXT
Airline Confirmation: K2GU2Y Seat: Check-in Required
Not valid after: 20JAN
Bags: 20K
23FEB08 CHINA AIRLINES CI 53
From: TAIPEI, TAIWAN TERMINAL 2 Departs:2145 Economy Confirmed
To: BRISBANE, AUSTRALIA INTERNATIONAL TERMINAL Arrives:0830 Fare basis: YKEE1Y
Airline Confirmation: K2GU2Y Seat: Check-in Required
Not valid after: 20JAN
Bags: 20K

Yay, I’m going to Taiwan, Hong Kong and China. Got all the tickets to Hong Kong already, and I have very nice friend in Hong Kong whom I can visit while I’m there. Still have to work out what am I going to do to get from Hong Kong to China (Shanghai, Beijing and so on and so forth), will be a nice adventure.

isooz.com

I’ve been playing a bit with a new website http://www.isooz.com, I want to sell my photos there. I think it’s coming along real great. Belen was partly responsible for the idea, at first I didn’t wanted to pay hosting, you know how much I like to avoid recurrent charges, but then I thought, “what the heck”, and found a good deal. Now I have my own hosted virtual server to play with. I still need to move the main site from the beta folder, it’s still in http://www.isooz.com/beta/ and should be by now in http://www.isooz.com, also I keep referencing to it as http://isooz.com and not sure whether to keep it that way or include the www, i’ve always found the www kinda boring and useless for most people.